401 The Art of the Walk Around 1-Why Walk Around?

The purpose of this course is to show the associate the importance of a Vehicle Walk Around in the service drive. 

The student will learn the following impact items…

  • The advent of the KIOSK Check in VS. the Service Advisor
  • The most important items to be considered in a walk around
  • How to be prepared for the customer arrival
  • How consistency is the key to success
  • How to find service contract opportunities

The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.

Take Quiz Replays

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Please do NOT take the quiz until AFTER attending this Live Course or watching the replay. You will not get credit for it!

Date

Dec 02 2024

Time

12:00 pm

Local Time

  • Timezone: America/New_York
  • Date: Dec 02 2024
  • Time: 12:00 pm
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