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- 9208 Technician Multi-Point Inspection12:00 pmThe purpose of this course is to provide the technician with the best approach to the Multi-Point Inspection. The goal is for the technician to see an increase in RO Sales and Customer Retention. The student will learn the following impact items… The Theory and Practicality of the ¼ Time Principle – How to do it! The , ...Local Time:Sep 09 2024 |12:00 pm
- 10209 Technician-Advisor-Parts Associate-Communication12:00 pmThe purpose of this course is to provide all service associate strategies on efficient communication strategies. The goal is to maximize the technician’s time on task to improve FRH and Sales. The student will learn the following impact items Efficiency – Productivity – Proficiency RO – Vehicle – Key Flow Establishin , ...Local Time:Sep 10 2024 |12:00 pm
- 11210 Technician-Advisor Video MPI12:00 pmThe purpose of this course is to provide the technician with the best approach to the Multi-Point Inspection. The student will learn the following impact item… The Five Fundamental Components of Video MPI How to establish dealership standards for consistency Facts VS Opinion The Evolution of the MPI The Principle of ¼ , ...Local Time:Sep 11 2024 |12:00 pm
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- 23109 BDC-Training Appointments12:00 pmThe purpose of this course is for the associate to understand appointment basics The student will learn the following impact items Appointment Basics Setting Customer Expectations Appointments VS. Non-Appointments Taking the Customer Concerns How to answer Customer FAQs Take Quiz Replays , ...Local Time:Sep 23 2024 |12:00 pm
- 24110 BDC-Training Follow Up12:00 pmThe purpose of this course is for the associate to understand how to follow up with the client after the sale The student will learn the following impact items BDC Responsibilities Cost of Missed Opportunities Word Traks to Follow Up on all Opportunities Welcome Pack Development Benefits of a Welcome Pack Take Quiz R , ...Local Time:Sep 24 2024 |12:00 pm
- 25111 BDC-Training Driving Business12:00 pmThe purpose of this course is for the associate to learn the fundamentals on driving business to the store The student will learn the following impact items Word Traks to drive customer business CSI Follow Up CSI Follow Up word traks Social Media Reviews Implementing BDC in your store Take Quiz Replays , ...Local Time:Sep 25 2024 |12:00 pm
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September 2024
October 2024
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